Shipping Policy

Last Updated: 25th June 2026

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times:

United Kingdom: 5–10 business days
United States: 5–12 business days
Europe: 5–12 business days
Australia & New Zealand: 7–14 business days
Other International Locations: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, weather conditions, or peak holiday periods.

Shipping Costs

Shipping charges are calculated at checkout and displayed before payment is completed.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking updates to appear.

Delayed Deliveries

While we aim to meet all delivery estimates, DEWROOT is not responsible for delays caused by shipping carriers, customs authorities, weather events, or circumstances beyond our control.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect shipping address may require additional shipping fees before reshipment.

Lost Packages

If your package appears lost, please contact us at dewroot.store@gmail.com and we will work with the shipping carrier to investigate and resolve the issue.

Contact

For shipping inquiries:

DEWROOT
Email: dewroot.store@gmail.com